Articles - Ashley Walls

Spotlight

Article • February 18th, 2026

Phone Link & cross-device experiences

I redesigned the Phone Link support site for a 20+ point NPS increase, focusing on increased visibility for top pain points and an easier to navigate troubleshooting flow.

Medium • August 22nd, 2019

Bringing Inclusive Practices to Product Design

When you want to try out a new recipe, how do you get started? Do you automatically head to your pantry? Do you watch a video online? Or do you sign up for a cooking class? Everyone approaches learning differently, depending on the circumstances or task. If you’re an expert chef, you would probably start immediately. But if you’re pretty new to cooking, you may want a video tutorial or hands-on instruction.

Medium • April 26th, 2018

Better Words Make Better Products

With all this talk of machine learning, augmented reality, and artificial intelligence, everyone’s focus is usually on the technology itself. Which makes sense, given that someone has to actually build those experiences. But your experience as a user of this world-changing tech hinges on whether or not you know how to use it. That’s where my team comes in. We’re a mix of former journalists, playwrights, teachers, and novelists (amongst a variety of other professions) who write the content you see...

Recent articles

Article • February 18th, 2026

Phone Link & cross-device experiences

March 21st, 2024

Add freshness to your social feed with 10 beautiful Spring flower-themed templates

September 26th, 2023

Create one-of-a-kind photo collages with Microsoft Designer

February 21st, 2020

Design Site Profiles

September 9th, 2019

DESIGNING FOR GUIDANCE

Medium • August 27th, 2019

20 Questions

Medium • August 27th, 2019

Up for the Challenge

Medium • August 27th, 2019

The IxDA Student Challenge Winner is…

Medium • August 22nd, 2019

IxDA Student Design Challenge: Designing Their Heart Out

Medium • August 22nd, 2019

Bringing Inclusive Practices to Product Design

TECHCOMMUNITY.MICROSOFT.COM • March 20th, 2019

The new Microsoft 365 admin center available today | Microsoft Community Hub

Medium • August 20th, 2018

Diversity & inclusion in creative spaces

Medium • April 26th, 2018

Better Words Make Better Products

Windows Insider Blog • March 23rd, 2018

Introducing Cortana Show Me | Windows Insiders Blog

Photo by Pixabay on Pexels

November 6th, 2015

Skyline defense comes up big in win over Beamer

August 5th, 2015

Stuart Scott Inducted into NABJ Hall of Fame

The Daily • May 26th, 2015

Huskies lose close battle in quarterﬁnals

Rediscovering her Muslim faith after climbing the corporate ladder – The Seattle Globalist

February 5th, 2015

‘Black Lives Matter’ UW walkout draws hundreds – The Seattle Globalist

The Daily • November 21st, 2014

Coaches corner: When the Beavers have the ball

The Daily • November 19th, 2014

Burke unveils mask that inspired Seahawks logo

The Daily • November 7th, 2014

Scouting the Bruins

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